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Privacy Policy

This statement governs our privacy policies with respect to those users of the site who visit without transacting business ("Visitors") and users who register to transact business on the site ("Authorized Customers") and make use of the various services offered by Freshology (collectively, "Services").

"Personally Identifiable Information" refers to any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains, including, but not limited to, name, address, phone number, fax number, email address, financial profiles, social security number, and credit card information. Personally Identifiable Information does not include information that is collected anonymously (that is, without identification of the individual user) or demographic information not connected to an identified individual.

What organizations are collecting the information?

In addition to our direct collection of information, our third party service vendors (such as credit card companies, clearinghouses and banks) who may provide such services as credit, insurance, and escrow services may collect this information from our Visitors and Authorized Customers. We do ask these third parties to disclose how they use personal information provided to them from Visitors and Authorized Customers however, we do not control how they use such information. Some of these third parties may be intermediaries that act solely as links in the distribution chain, and do not store, retain, or use the information given to them.

How does the site keep Personally Identifiable Information secure?

All of our employees are familiar with our security policy and practices. The Personally Identifiable Information of our Visitors and Authorized Customers is only accessible to a limited number of qualified employees who are given a password in order to gain access to the information. We audit our security systems and processes on a regular basis. Sensitive information, such as credit card numbers or social security numbers, is protected by encryption protocols, in place to protect information sent over the Internet. While we take commercially reasonable measures to maintain a secure site, electronic communications and databases are subject to errors, tampering and break-ins, and we cannot guarantee or warrant that such events will not take place and we will not be liable to Visitors or Authorized Customers for any such occurrences.

With whom may the information be shared?

Personally Identifiable Information about Authorized Customers may be shared with Freshology's vendors that provide services which require that the information be provided (such as third party companies that deliver Freshology's products). We may share aggregated information about our Visitors, including the demographics of our Visitors and Authorized Customers, with our affiliated agencies and third party vendors. We also offer the opportunity to "opt out" of receiving information or being contacted by us or by any agency acting on our behalf.

How does the site use Personally Identifiable Information?

We use Personally Identifiable Information to customize the site, to make appropriate service offerings, and to fulfill buying and selling requests on the site. We may email Visitors and Authorized Customers about research or purchase and selling opportunities on the site or regarding information related to the subject matter of the site. We may also use Personally Identifiable Information to contact Visitors and Authorized Customers in response to specific inquiries, or to provide requested information.

What choices are available to Visitors regarding collection, use and distribution of the information?

Visitors and Authorized Customers may opt out of receiving unsolicited information from or being contacted by us and/or our vendors and affiliated agencies by responding to emails as instructed, or by contacting us at info@freshology.com.

Are cookies used on the site?

Cookies are used for a variety of reasons. We use cookies to obtain information about the preferences of our Visitors and the services they select. We also use cookies for security purposes to protect our Authorized Customers. For example, if an Authorized Customer is logged on and the site is unused for more than 10 minutes, we will automatically log the Authorized Customer off.

How does Freshology use login information?

Freshology uses login information, including, but not limited to, IP addresses, ISPs, and browser types, to analyze trends, administer the site, track a user's movement and use, and gather broad demographic information.

How is Personally Identifiable Information stored?

Personally Identifiable Information collected by Freshology is securely stored and is not accessible to third parties or employees of Freshology except for use as indicated above.

How is Personally Identifiable Information disclosed to comply with law?

We will disclose Personally Identifiable Information in order to comply with a court order or subpoena or a request from a law enforcement agency to release information. We will also disclose Personally Identifiable Information when reasonably necessary to protect the safety of our Visitors and Authorized Customers.

What partners or service providers have access to Personally Identifiable Information from Visitors and/or Authorized Customers on the site?

Freshology has entered into and will continue to enter into partnerships and other affiliations with a number of vendors. Such vendors may have access to certain Personally Identifiable Information on a need-to-know basis for evaluating Authorized Customers for service eligibility. Our privacy policy does not cover their collection or use of this information.

Will the information be shared with third parties offering promotions, products, or services?

Freshology may share your personal information with selected third parties so that they can send you promotional materials about goods and services (including special offers and promotions) offered by them. (We call this type of sharing "promotional sharing" or sharing for "promotional purposes.") When sharing your information for promotional purposes, Freshology attempts to select only reputable companies that offer high quality products and services. Moreover, Freshology will not share your e-mail address with third parties for promotional purposes, except when you consent to such sharing in the course of your participation in a Sponsored Activity as described below. When Freshology shares your personal information with a third party under any circumstance described in this "Third Parties Offering Promotions, Products, or Services" section, your personal information will become permanently subject to the information use and sharing practices of the third party, and the third party will not be restricted by this Privacy Policy with respect to its use and further sharing of your personal information.

In addition, Freshology may also share your information when you engage in certain activities on our sites that are sponsored by third parties, such as purchasing products or services offered by a third party, electing to receive information or communications from a third party, or electing to participate in contests, sweepstakes, games or other programs sponsored in whole or in part by a third party. Freshology may also share your personal information when you respond to promotional materials from Freshology and authorize a third party to use your personal information for purposes such as, for example, sending you additional promotional materials, providing you a product or service, or entering you in a contest, sweepstakes or game. (We refer to all of these activities and requests as "Sponsored Activities.") When you participate in Sponsored Activities, you will either be required or requested to agree that the sponsor or business associate may use your personal information (including, in some cases, your e-mail address) in accordance with the sponsor or business associate's privacy practices.

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Phone : 1-877-893-7374 Fax : 1-818-847-0550
Customer Service Inquiries: CustomerService@freshology.com
Information Inquiries: info@freshology.com

Address : 10950 Sherman Way, Suite 140, Burbank, CA 91505

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What is Freshology?

Freshology provides gourmet calorie-controlled meals made with the finest ingredients cooked fresh and delivered to your front door. Freshology only uses Antibiotic & Hormone Free Proteins & the Finest ingredients. All our programs are healthy calorie and carb -controlled meals that rely on lean proteins, fresh fruits, vegetables, good fats and low glycemic carbs. Freshology is not just a diet; it is a complete dining experience. Whether you are looking to achieve weight loss, maintain good health, or simply get your meals in the most convenient way, FRESHOLOGY has all the tools to help you reach your goals effortlessly.
What sets Freshology apart from all other similar programs available?

Freshology provides a balanced, portion controlled fresh and healthy food delivery service that has the best tasting menu on the market. Every meal is created by our 5-Star chefs and we have 28-90 day menu rotations that provide the most variety for the most discerning palates. We do not use preservatives, freeze - dried or dehydrated ingredients in any of our dishes. Customer service is available 6 days a week to provide you with information and support during your program.
How many calories does each meal contain?

Daily calories range from 1150-1400 calories for women and 1700-2000 calories for men.
What is the average weight loss?

You will begin to see results in a few weeks of eating fresh gourmet meals. Although client results may vary, most people lose 1-3 lbs. per week thereafter.
How do I heat the food?

With our Go Green containers, you can heat your meals in the microwave oven. We recommend that you remove the food and place it on a plate before microwaving it. We recommend heating your breakfast (after removing any fruit or sauce containers) for 1-2 minutes, lunch (after removing any sauce containers) for 1-2 minutes and dinner (after removing any sauce containers) for 2-3 minutes, depending on the power of your microwave. If you don't have the time or convenience to do so, then you can remove the seal from the microwavable container and heat for 2-3 minutes.
What if I am allergic to or dislike a particular food?

If you have a shellfish allergy, or dislike certain proteins (poultry, red meat, seafood), your Freshology consultant will design and personalize your program to your preferences. Please be sure to take the opportunity to let us know what your needs are, so that we may design a program that works best for your nutritional needs.
What should I drink?

Water, water, water! You should drink at least eight glasses of water a day even if you are not on a Freshology program. Be sure to drink one eight ounce glass of water before each meal. Try to limit coffee to one cup if possible. Caffeine and artificial sweeteners can have a negative effect on your insulin levels; therefore, it is best to keep them at a minimum.
Can I order the program for only weekdays?

Absolutely! Our 5-day meal delivery plan options offer the perfect balance and flexibility for those who eat out or travel as part of their lifestyle.
Do you offer the option to continually receive the meals without having to call or place an online order?

Yes, but you must select that as an order option when you place your order. Please inform the customer service representative on the phone when you place your order or make that selection when you place your online order. You have the option for this automated service, which will be renewed and billed to your credit card 3-5 business days prior to the beginning of your program.
How are my meals delivered with the daily Southern California delivery?

You will find a stylish black energy efficient cooler bag every morning at your doorstep by 6 am. It will arrive with a safety seal to ensure the meals have not been tampered with after its delivery. A menu with the description of the meals, simple heating instructions and directions if the meal should be served chilled or heated. Any substitutions will be noted on labels placed on the side of your individual meal containers. Ice packs are included to keep the cooler at a regulated temperature until you are able to refrigerate the contents or pick it up on your way out the door. At the end of the day, just leave your empty bag, including ice packs, outside of your door to be picked up when your new fresh delivery arrives.
What is Freshology?

Freshology provides gourmet calorie-controlled meals made with the finest ingredients cooked fresh and delivered to your front door. All our programs are healthy calorie and carb -controlled meals that rely on all-natural hormone and antibiotic free lean proteins, fruits, vegetables, good fats and low glycemic carbs. Freshology is not just a diet; it is a complete dining experience. Whether you are looking to achieve weight loss, maintain good health, or simply get your meals in the most convenient way, FRESHOLOGY has all the tools to help you reach your goals effortlessly.
What sets Freshology apart from all other similar programs available?

Freshology provides a balanced, portion controlled fresh and healthy food delivery service that has the best tasting menu on the market. Every meal on the GetSlim Gold and GetSlim Silver Programs is created by our 5-Star chefs and we have 14-28 day menu rotations that provide the most variety for the most discerning palates. We do not use preservatives or dehydrated ingredients in any of our dishes and all of our critical proteins are hormone and antibiotic free. Customer service is available 6 days a week to provide you with information and support during your program.
How many calories does each meal contain?

Daily calories range from 1150-1400 calories for women and 1600-2000 calories for men.
What is the average weight loss?

You will begin to see results in a few weeks of eating fresh gourmet meals. Although client results may vary, most people lose 1-3 lbs. per week thereafter.
How do I heat the food?

With our Go Green containers, you can heat your meals in the microwave oven. On our GetSlim Gold Program we recommend that you remove the food and place it on a plate before microwaving it. We recommend heating your breakfast (after removing any fruit or sauce containers) for 1-2 minutes, lunch (after removing any sauce containers) for 1-2 minutes and dinner (after removing any sauce containers) for 2-3 minutes, depending on the power of your microwave. If you don't have the time or convenience to do so, then you can remove the seal from the microwavable container and heat for 2-3 minutes.
With GetSlim Silver, each meal has individual heating instructions for you to follow. Please make sure to follow the directions, depending on the power of your microwave.
What if I am allergic to or dislike a particular food?

If you have a shellfish allergy, or dislike certain proteins (poultry, red meat, seafood), your Freshology consultant will design and personalize your program to your preferences. Please be sure to take the opportunity to let us know what your needs are, so that we may design a program that works best for your nutritional needs.
What should I drink?

Water, water, water! You should drink at least eight glasses of water a day even if you are not on a Freshology program. Be sure to drink one eight ounce glass of water before each meal. Try to limit coffee to one cup if possible. Caffeine and artificial sweeteners can have a negative effect on your insulin levels; therefore, it is best to keep them at a minimum.
Can I order the program for only weekdays?

Absolutely! Our 5-day meal delivery plan options offer the perfect balance and flexibility for those who eat out or travel as part of their lifestyle.
Do you offer the option to continually receive the meals without having to call or place an online order?

Yes, but you must select that as an order option when you place your order. Please inform the customer service representative on the phone when you place your order or make that selection when you place your online order. You have the option for this automated service, which will be renewed and billed to your credit card 3-5 business days prior to the beginning of your program.
How are my meals delivered with the daily Nationwide Programs?

All GetSlim Silver meals are flash frozen and are packaged in a temperature controlled box with insulated material to keep the meals at the highest standards of safety and quality. Everything is then shipped via FedEx 1, 2 and 3 Day Ground and Express, depending on where you live.
All GetSlim Gold meals are FRESH and are packaged and sealed in special containers, then placed in a shipping box with insulated material to keep it at the utmost quality and meet the highest standards of safety and quality. Everything is then shipped via FedEx 1and 2 Day Ground and Express, depending on where you live.